[{"data":1,"prerenderedAt":494},["ShallowReactive",2],{"enterprise-manual-\u002Fmanuals\u002Fpersonal\u002Fplan-management":3,"enterprise-manual-navigation":250,"enterprise-manual-release-navigation":418,"release-search-metadata-zh-CN":444,"manual-search-metadata-zh-CN":452},{"id":4,"title":5,"body":6,"description":235,"editions":236,"extension":238,"locale":239,"meta":240,"navigation":241,"order":242,"path":243,"product":244,"section":237,"seo":245,"status":246,"stem":247,"updatedAt":248,"__hash__":249},"manualsZh\u002Fmanuals\u002Fpersonal\u002Fplan-management.md","套餐管理",{"type":7,"value":8,"toc":219},"minimark",[9,13,37,41,44,56,59,62,65,68,71,74,91,94,97,100,103,106,109,112,115,135,138,141,160,163,166,169,172,175,178,192,195,198,201,204,207,210,213],[10,11,12],"h2",{"id":12},"进入套餐页面",[14,15,16,20,28,31],"ol",{},[17,18,19],"li",{},"打开 TuriX 个人版并登录正确账号。",[17,21,22,23],{},"进入账户或会员中心。\n",[24,25],"img",{"alt":26,"src":27},"套餐管理界面截图","\u002Fdocs\u002Fmanuals\u002Fpersonal\u002Fplan-management-20260730-152321.webp",[17,29,30],{},"打开套餐管理，检查当前套餐、到期时间、剩余积分和可购买方案。",[17,32,33,34],{},"选择套餐后，再次核对账号和支付金额并完成支付。\n",[24,35],{"alt":26,"src":36},"\u002Fdocs\u002Fmanuals\u002Fpersonal\u002Fplan-management-20260730-152345.webp",[38,39,40],"p",{},"官网价格页用于比较方案，实际购买需要登录客户端后完成。",[10,42,43],{"id":43},"购买方式",[45,46,47,50,53],"ul",{},[17,48,49],{},"单次月包：购买成功后立即生效，服务周期通常为一个月，周期结束后不会自动扣费。",[17,51,52],{},"连续订阅：由用户在付费页面主动选择，按订阅周期自动续费；取消后不影响当前周期权益。",[17,54,55],{},"企业版或定制方案：以双方签署的合同或订单为准，不适用个人版规则。",[38,57,58],{},"付费页面应显示价格、服务周期、是否自动续费、扣款周期和取消路径，不会默认勾选自动续费。支付前请再次检查账号、套餐和订单金额。",[10,60,61],{"id":61},"自动续费",[38,63,64],{},"开通自动续费后，每次自动扣款前 5 日，将通过产品内消息、微信服务通知、邮件或其他可触达方式提示扣款时间、金额和取消路径。",[38,66,67],{},"可以随时按产品内订阅管理、支付渠道管理页或页面提示取消自动续费。取消后当前周期权益不受影响，到期后不再自动扣费。续费扣款失败时，系统可能重试；最终失败后，订阅会终止，套餐到期后账户回到免费版或产品显示的当前状态。",[10,69,70],{"id":70},"升级和变更",[38,72,73],{},"标准版可以升级到专业版或旗舰版，专业版可以升级到旗舰版，具体入口以客户端显示为准。升级支付成功后：",[14,75,76,79,82,85,88],{},[17,77,78],{},"目标套餐权益立即生效。",[17,80,81],{},"新套餐服务周期从升级成功之日起重新计算。",[17,83,84],{},"目标套餐积分按目标套餐额度发放。",[17,86,87],{},"原套餐未使用积分原则上不会因升级立即作废，最终到期时间、是否合并或独立保留，以购买页和积分明细为准。",[17,89,90],{},"已购买的加量包不受影响，继续按自己的有效期使用。",[38,92,93],{},"单次月包在到期前通常不支持主动降级退款，可在当前套餐到期后购买较低档套餐。连续订阅提供降级入口时，通常在当前周期结束后生效，不提前缩减当前权益，也不退还当前周期费用。",[10,95,96],{"id":96},"到期和重新开通",[38,98,99],{},"套餐到期后，当期套餐积分清零，账户回到免费版或产品显示的当前状态；仍在有效期内的加量包积分可以继续使用。重新购买会建立新的服务周期，不恢复已经清零或过期的积分。",[38,101,102],{},"任何时间都可以重新开通付费服务。单次月包不会自动续费；连续订阅是否仍在生效，以订阅管理页和支付渠道状态为准。",[10,104,105],{"id":105},"支付失败",[38,107,108],{},"支付失败时不会发放新套餐积分。不要重复快速支付；先检查订单状态，再决定是否重试或联系帮助与反馈。",[10,110,111],{"id":111},"退款政策",[38,113,114],{},"套餐和加量包属于购买后即可使用的数字服务，原则上不支持退款，但不影响用户依法享有的退款权利。以下情形可以申请退款：",[14,116,117,120,123,126,129,132],{},[17,118,119],{},"因 TuriX 技术故障导致付费功能连续 24 小时以上无法使用，且不是用户网络、设备、账号异常或第三方服务造成。",[17,121,122],{},"出现重复扣款、错误扣款或金额不符。",[17,124,125],{},"自动续费未按规则履行显著提醒义务。",[17,127,128],{},"经监护人申请并核实，属于未满 18 周岁的未成年人未经监护人同意付费。",[17,130,131],{},"积分消耗规则调整导致单位积分可使用量平均下降超过 20%，且用户不接受调整。",[17,133,134],{},"法律法规规定的其他应当退款情形。",[38,136,137],{},"加量包因 TuriX 原因无法正常使用、系统扣费异常或法律法规规定的其他情形，同样可以申请退款。",[10,139,140],{"id":140},"申请与处理流程",[14,142,143,151,154,157],{},[17,144,145,146,150],{},"通过“账户中心 → 帮助与反馈”或客服邮箱 ",[147,148,149],"code",{},"support@turix.ai"," 提交订单号、退款原因和必要证明。",[17,152,153],{},"收到申请后，将在 5 个工作日内核实并答复。",[17,155,156],{},"确认退款后，款项通常在 5 至 10 个工作日内原路退回，实际到账时间以支付渠道和银行为准。",[17,158,159],{},"对处理结果有异议时，可继续联系客服协商；协商未解决的，双方均可依法向有管辖权的人民法院提起诉讼。",[38,161,162],{},"退款成功后，对应服务权益及该订单发放的套餐积分、加量包积分和赠送积分会被取消或扣除。相关积分已经使用时，账户余额可能按实际情况继续扣减。已开票订单还可能需要先完成发票红冲或作废。",[10,164,165],{"id":165},"服务中断",[38,167,168],{},"因 TuriX 原因导致服务连续不可用超过 24 小时时，将根据实际不可用时长，采用按比例补发等值积分、延长服务周期或双方协商认可的方式合理补偿。",[38,170,171],{},"因政府政策调整、基础网络设施故障、自然灾害、战争、疫情等不可抗力导致中断时，将尽力恢复服务并依法处理。不可抗力持续超过 30 日且服务无法继续的，双方均可解除服务关系，未履行部分费用依法处理。",[10,173,174],{"id":174},"账户安全与违规处理",[38,176,177],{},"会员权益和积分绑定注册账户，不可转让、出售、出租、出借或共享给他人。以下行为可能导致服务暂停或终止，并且不予退款：",[45,179,180,183,186,189],{},[17,181,182],{},"通过多账户刷取赠送积分、利用漏洞等非正常手段获取权益；",[17,184,185],{},"出租、出售或共享账户；",[17,187,188],{},"使用爬虫或自动化脚本批量攻击、异常消耗积分或干扰正常服务；",[17,190,191],{},"违反法律法规、用户协议或本栏目规则。",[38,193,194],{},"认定违规前，将在可能的情况下通过站内消息或邮件说明具体事由，并提供合理申诉期限。遇到持续自动化攻击、严重扰乱服务或安全风险等紧急情况时，可以先限制服务，再补充通知和说明。",[10,196,197],{"id":197},"注销账户",[38,199,200],{},"可以通过账户设置或联系客服申请注销。注销完成后，账户内套餐积分、加量包积分和赠送积分立即失效，无法恢复、折现或转让。仍在付费周期内时，请先使用剩余积分或申请符合条件的退款。注销不免除注销前已经产生的法律责任。",[10,202,203],{"id":203},"规则更新与联系",[38,205,206],{},"因业务、产品或法规变化更新付费规则时，会在相关文档公布并通过产品内消息或其他合理方式通知。涉及费用、核心权益或退款政策的重大变更，将至少提前 7 天通知；用户可在生效前停止续购或取消自动续费。",[38,208,209],{},"上述付费规则依据《中华人民共和国民法典》《中华人民共和国消费者权益保护法》《中华人民共和国消费者权益保护法实施条例》《中华人民共和国电子商务法》《网络交易监督管理办法》《互联网平台价格行为规则》等法律法规制定，并与用户协议、隐私政策共同构成服务约定。",[38,211,212],{},"相关规则适用中华人民共和国法律；与法律法规强制性规定不一致时，以强制性规定为准。单个条款无效不影响其他条款效力。",[38,214,215,216,218],{},"如有疑问，可通过“账户中心 → 帮助与反馈”或 ",[147,217,149],{}," 联系支持。服务时间为周一至周五 9:00–18:00，通常在 1 个工作日内响应咨询。",{"title":220,"searchDepth":221,"depth":221,"links":222},"",2,[223,224,225,226,227,228,229,230,231,232,233,234],{"id":12,"depth":221,"text":12},{"id":43,"depth":221,"text":43},{"id":61,"depth":221,"text":61},{"id":70,"depth":221,"text":70},{"id":96,"depth":221,"text":96},{"id":105,"depth":221,"text":105},{"id":111,"depth":221,"text":111},{"id":140,"depth":221,"text":140},{"id":165,"depth":221,"text":165},{"id":174,"depth":221,"text":174},{"id":197,"depth":221,"text":197},{"id":203,"depth":221,"text":203},"购买、续费、升级、退款和管理 TuriX 个人版套餐与账户权益。",[237],"personal","md","zh-CN",{},true,"720","\u002Fmanuals\u002Fpersonal\u002Fplan-management","desktop",{"title":5,"description":235},"published","manuals\u002Fpersonal\u002Fplan-management","2026-07-30T00:00:00.000Z","iswmxLzZ5-5oJZMrrszuK2VpsO8NtaEs_a7xpXeD1us",[251,256,260,265,269,273,277,281,285,289,294,298,303,307,312,317,321,326,331,335,339,344,348,352,356,359,363,367,371,375,379,383,387,391,392,396,400,405,408,411,415],{"path":252,"title":253,"section":254,"order":255},"\u002Fmanuals\u002Fgetting-started\u002Fintroduction","简介","getting-started","0",{"path":257,"title":258,"section":254,"order":259},"\u002Fmanuals\u002Fgetting-started\u002Foverview","产品概览","10",{"path":261,"title":262,"section":263,"order":264},"\u002Fmanuals\u002Fwork\u002Fpresentations-pdf","实践一：调研 AI 技术趋势并生成分享 PPT","work","130",{"path":266,"title":267,"section":263,"order":268},"\u002Fmanuals\u002Fwork\u002Fprompt-recipes","实践二：批量读取发票并整理明细","140",{"path":270,"title":271,"section":263,"order":272},"\u002Fmanuals\u002Fwork\u002Fresearch","实践三：检索资料并输出研究报告","150",{"path":274,"title":275,"section":263,"order":276},"\u002Fmanuals\u002Fwork\u002Fdocuments","实践四：总结长文档与多份材料","160",{"path":278,"title":279,"section":263,"order":280},"\u002Fmanuals\u002Fwork\u002Fspreadsheets","实践五：清洗表格并完成数据统计","170",{"path":282,"title":283,"section":147,"order":284},"\u002Fmanuals\u002Fcode\u002Foverview","代码模式","180",{"path":286,"title":287,"section":254,"order":288},"\u002Fmanuals\u002Fgetting-started\u002Finstall-sign-in","安装与登录","20",{"path":290,"title":291,"section":292,"order":293},"\u002Fmanuals\u002Fchat\u002Foverview","聊天模式","chat","240",{"path":295,"title":296,"section":254,"order":297},"\u002Fmanuals\u002Fgetting-started\u002Fupgrade","升级与版本确认","25",{"path":299,"title":300,"section":301,"order":302},"\u002Fmanuals\u002Fcua\u002Foverview","CUA 模式","cua","270",{"path":304,"title":305,"section":254,"order":306},"\u002Fmanuals\u002Fgetting-started\u002Finterface","认识 TuriX 主界面","30",{"path":308,"title":309,"section":310,"order":311},"\u002Fmanuals\u002Ftemplates\u002Foverview","模板","templates","320",{"path":313,"title":314,"section":315,"order":316},"\u002Fmanuals\u002Fskills\u002Foverview","Skill","skills","380",{"path":318,"title":319,"section":254,"order":320},"\u002Fmanuals\u002Fgetting-started\u002Fchoose-mode","如何选择模式","40",{"path":322,"title":323,"section":324,"order":325},"\u002Fmanuals\u002Fmcp\u002Foverview","MCP","mcp","420",{"path":327,"title":328,"section":329,"order":330},"\u002Fmanuals\u002Fsettings\u002Foverview","设置项","settings","460",{"path":332,"title":333,"section":254,"order":334},"\u002Fmanuals","快速开始","5",{"path":336,"title":337,"section":254,"order":338},"\u002Fmanuals\u002Fgetting-started\u002Ffirst-task","完成第一个任务","50",{"path":340,"title":341,"section":342,"order":343},"\u002Fmanuals\u002Fadministration\u002Foverview","企业后台","administration","550",{"path":345,"title":346,"section":347,"order":343},"\u002Fmanuals\u002Freference\u002Fglossary","术语","reference",{"path":349,"title":350,"section":342,"order":351},"\u002Fmanuals\u002Fadministration\u002Fmembers-departments","组织架构","560",{"path":353,"title":354,"section":342,"order":355},"\u002Fmanuals\u002Fadministration\u002Fdata-statistics","数据统计","570",{"path":357,"title":358,"section":342,"order":355},"\u002Fmanuals\u002Fadministration\u002Fmodels-quota-audit","模型、额度、审计与关键事件",{"path":360,"title":361,"section":342,"order":362},"\u002Fmanuals\u002Fadministration\u002Ftemplate-management","模板管理","580",{"path":364,"title":365,"section":254,"order":366},"\u002Fmanuals\u002Fgetting-started\u002Fsessions-projects-context","会话、项目与上下文","60",{"path":368,"title":369,"section":347,"order":370},"\u002Fmanuals\u002Freference\u002Fpermission-matrix","权限与风险对照表","600",{"path":372,"title":373,"section":347,"order":374},"\u002Fmanuals\u002Freference\u002Ffaq","常见问题与快速处理","610",{"path":376,"title":377,"section":347,"order":378},"\u002Fmanuals\u002Freference\u002Ftroubleshooting","常见问题排除指南","620",{"path":380,"title":381,"section":254,"order":382},"\u002Fmanuals\u002Fgetting-started\u002Fresults","结果查看","70",{"path":384,"title":385,"section":237,"order":386},"\u002Fmanuals\u002Fpersonal\u002Fpricing","定价详情","700",{"path":388,"title":389,"section":237,"order":390},"\u002Fmanuals\u002Fpersonal\u002Fcredits","积分说明","710",{"path":243,"title":5,"section":237,"order":242},{"path":393,"title":394,"section":237,"order":395},"\u002Fmanuals\u002Fpersonal\u002Finvoices","发票开具","740",{"path":397,"title":398,"section":263,"order":399},"\u002Fmanuals\u002Fwork\u002Foverview","办公模式","80",{"path":401,"title":402,"section":403,"order":404},"\u002Fmanuals\u002Fenterprise\u002Fpricing","企业版介绍","enterprise","800",{"path":406,"title":389,"section":403,"order":407},"\u002Fmanuals\u002Fenterprise\u002Fcredits","810",{"path":409,"title":5,"section":403,"order":410},"\u002Fmanuals\u002Fenterprise\u002Fplan-management","820",{"path":412,"title":413,"section":403,"order":414},"\u002Fmanuals\u002Fenterprise\u002Fcredit-usage","积分查看","830",{"path":416,"title":394,"section":403,"order":417},"\u002Fmanuals\u002Fenterprise\u002Finvoices","840",[419,423,425,429,433,437,441],{"path":420,"edition":403,"version":421,"publishedAt":422},"\u002Frelease-notes\u002Fenterprise\u002Fdesktop\u002Fv3.10.0","3.10.0","2026-07-31T00:00:00+08:00",{"path":424,"edition":237,"version":421,"publishedAt":422},"\u002Frelease-notes\u002Fpersonal\u002Fdesktop\u002Fv3.10.0",{"path":426,"edition":403,"version":427,"publishedAt":428},"\u002Frelease-notes\u002Fenterprise\u002Fdesktop\u002Fv3.9.1","3.9.1","2026-07-23T00:54:48+08:00",{"path":430,"edition":403,"version":431,"publishedAt":432},"\u002Frelease-notes\u002Fenterprise\u002Fdesktop\u002Fv3.9.0","3.9.0","2026-07-20T11:28:34.689Z",{"path":434,"edition":237,"version":435,"publishedAt":436},"\u002Frelease-notes\u002Fpersonal\u002Fdesktop\u002Fv3.8.1","3.8.1","2026-07-17T01:43:13.288Z",{"path":438,"edition":403,"version":439,"publishedAt":440},"\u002Frelease-notes\u002Fenterprise\u002Fdesktop\u002Fv3.8.0","3.8.0","2026-07-09T15:42:18.149Z",{"path":442,"edition":237,"version":439,"publishedAt":443},"\u002Frelease-notes\u002Fpersonal\u002Fdesktop\u002Fv3.8.0","2026-07-09T15:22:18.013Z",[445,446,447,448,449,450,451],{"path":420,"edition":403},{"path":438,"edition":403},{"path":430,"edition":403},{"path":426,"edition":403},{"path":424,"edition":237},{"path":442,"edition":237},{"path":434,"edition":237},[453,454,455,456,457,458,459,460,461,462,463,464,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,482,483,484,485,486,487,488,489,490,491,492,493],{"path":353},{"path":349},{"path":357},{"path":340},{"path":360},{"path":290},{"path":282},{"path":299},{"path":412},{"path":406},{"path":416},{"path":409},{"path":401},{"path":318},{"path":336},{"path":286},{"path":304},{"path":252},{"path":257},{"path":380},{"path":364},{"path":295},{"path":332},{"path":322},{"path":388},{"path":393},{"path":243},{"path":384},{"path":372},{"path":345},{"path":368},{"path":376},{"path":327},{"path":313},{"path":308},{"path":274},{"path":397},{"path":261},{"path":266},{"path":270},{"path":278},1785494095892]